We know you will love our silk, but just to put your mind at ease we offer a 30 night sleep on silk trial on non-personalised pillowcases. Returned pillowcases will be donated to a charity of our choice.
We do not offer refunds for personalised items, hair wraps, scrunchies, eye masks, face masks & sale items. Refundable items; non-personalised pillowcases and the hair brush can be returned within 30 days. Once your return is received, it will be reviewed and you will be notified if your refund has been approved or rejected via email.
Please note refunds that have been approved will be processed back on to the method of payment you made and this can take a few days to show in your account.
Damaged or faulty items, please contact us within 30 days of your receipt to request an exchange/refund. Once your return is received, it will be reviewed and you will be notified if your exchange has been approved or rejected via email.
Please direct all return enquires to firstname.lastname@example.org
All return shipping costs will be the responsibility of the customer & we do not take any responsibility for lost items.